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MarketingI’ve fundraised $725,000 in one year for a local charitable foundation, and its social media strategy played a big part in the outcomes. Unlike businesses, nonprofits don’t sell products or services. You have to rethink your approach and simultaneously evoke compassion in your followers, increase […]
MarketingI’ve fundraised $725,000 in one year for a local charitable foundation, and its social media strategy played a big part in the outcomes.
Unlike businesses, nonprofits don’t sell products or services. You have to rethink your approach and simultaneously evoke compassion in your followers, increase their count, and make donors believe in your noble cause.
All under a limited marketing budget. If you’re wondering how to pull this off, keep reading.
Table of Contents
How do you tell your story as a nonprofit to attract either donors or engaged audiences? A website alone won’t do. Nobody googles NGOs to make a contribution or become a follower unless they already know you. That means SEO isn’t your winning strategy.
But social media is.
70% of donors visit a nonprofit’s social media profiles before making a gift, as Bloomerang found. But let’s leave fundraising aside for a moment. Social media is a powerful means to inspire supporters and get your organization discovered by new audiences.
Viral video content on TikTok is your go-to tool. Organizations can build a following exponentially by creating moving or funny content.
An example is a Spotlight Humanity video gathering 1.1M views. The video is quite simple — just a little deed that means a whole life to a child.
LinkedIn, X, TikTok, Instagram — all foster two-way communication and keep audiences linked to a cause. It also opens new doors for networking with influential backers.
For example, TeemTreas, a collaborative fundraising campaign launched by YouTube star MrBeast, planted 20+ million trees. The initiative found its supporters across different social media platforms.
The biggest fear of a supporter is that money will be spent somewhere else. Creating open annual reports with all incoming and spent funds by articles gives immense transparency to an NGO of any size.
Next, you create a series of social media posts where you share your numbers and beneficiaries’ stories.
Facebook and Instagram offer special tools and solutions for nonprofits to send more givers to your website or raise money directly on Facebook and Instagram.
How did I discover a foundation to fundraise for? Through their Instagram account, namely Reels. How do we gather volunteers to remove debris or help distribute food kits?
Guess the answer. Social media campaigns.
We even hired a few team members who DM’d our Instagram account and offered their help as volunteers.
Media content is the best way to connect with change-makers and create a better world.
The simplest example is clean-up campaigns.
Bonus: You’re becoming a recognized thought leader in a chosen sector, therefore, boosting brand awareness on a local and global level. Members of your organization will be offered interviews and broadcasts.
At District #1 Foundation, a nonprofit I’m part of, we use YouTube, LinkedIn, and Instagram as our prime channels. However, we will soon be launching TikTok as well. I joined the organization in its first year and needed its solid online presence to communicate with potential donors.
Here’s a step-by-step guide to social media strategy development that you can follow for your own organization.
You can’t stretch yourself thin and create all possible content at once. Select your three desired outcomes you want to achieve first and build up a strategy around.
I recommend starting with:
While chasing these goals, you’ll automatically drive more traffic to your website and build a community of like-minded people.
Secondly, turn these goals into measurable, time-bound objectives.
Example: Grow our Instagram engagement rate to 1.5% and add 1,000 new followers by June 2025. Raise $3,000 to buy equipment for clean-ups. Engage two influencers in the initiative by June 2025.
Once you have it, develop your ICP (an ideal customer profile) that you want to attract. Use HubSpot’s ICP Worksheet to find best-fit supporters.
Before you write a single caption or cue up a reel, get clear on who you’re talking to. Then, speak in their language.
Donors fund the mission — they want to feel the real impact.
Volunteers give their time — they need a reason to show up.
Advocates and influencers carry your message — they thrive on stories worth sharing.
Each one needs different content.
Tip: Different age groups prefer different platforms. Gen Z may be more active on TikTok or Instagram Reels, while Gen X leans toward Facebook.
Use a free buyer persona generator to understand shared and unique traits of your audiences.
This is your goldmine of thought-provoking, funny, touching, and entertaining campaigns to inspire your content strategy.
Start by analyzing local charitable initiatives and organizations, and look up their social media. Take notes of top-performing posts and make assumptions about why they worked out.
Pay attention to the audience segment a post was created for.
Here, you want to get ideas for attracting volunteers and micro-influencers.
How to find such initiatives? Google charitable organizations registered in your city or country, or use hashtags on social media.
Examples: #AnimalRescue + #Seattle, #HomelessOutreach + #Philly, #LAvolunteers, #BeachCleanup, #ForYou, #donate.
Tip: Use ChatGPT Model 4o to generate relevant hashtags.
Plan your content pillars. These are categories of posts you’ll rotate between.
Videos of beneficiaries, their before and after, or clips taken from the field. This content format is perfect for TikTok and Instagram Reels, as well as for paid ads. It can also be a carousel post.
And remember, your videos shouldn’t always be of superior quality. They must convey emotions and the reality on top of anything else. Look at the post below from an animal shelter rescue from Gaza.
These are primarily staff intros and daily team activities, from the office and the field.
Posts aiming to gather volunteers, emergency response, donate to a cause, sign up for your newsletter, sign a petition, etc.
For example, MercyCorps urges you to donate to skill training programs for smallholder farmers in Guatemala by matching 2X your contribution.
Infographics, awareness facts, or survey results. In both video and graphic formats.
For example, UNICEF Ukraine shares educational Reels, Stories, and Carousels twice a week to teach parents or youth about how to cope with war-caused anxiety, how to properly feed an active teenager, etc.
In the post below, UNICEF collaborated with a child therapist and featured 24 ideas for tired parents to play with the baby.
When you attend events for NGOs, fundraising evenings, or talk to government officials, you want to share the news and key takeaways and tag the event or an important person. This way, you forge trustworthiness and increase brand awareness.
You can create a standalone post or repost one of your colleagues.
Received a non-anonymous contribution or signed a new contract with a donor? Turn this into the post! Make photos with a contributor, record a short video-interview (can be done online via Zoom), and make them feel appreciated.
Plus, the giver will repost it and show your work and impact to their audiences.
At District #1, we share such news across all platforms.
And, as the final step of your social media strategy for a nonprofit, turn to analytics. Define what metrics you’ll be working towards at the beginning and check every month if you’re on track. Try to replicate top-performing content and see if it yields the same results.
What metrics to track:
Run and analyze all your social media campaigns from one place. Connect with people you care about on each social platform.
According to HubSpot’s 2025 Social Trends Report, 85% of marketers found that social media marketing was effective for their brands. Charitable organizations also saw above-median engagement rates across all social media platforms, with TikTok dominating the engagement rate per video.
While it’s great to have a diversified nonprofit social media strategy, focusing on too many platforms at once uses up a lot of time and resources.
So, instead, I suggest selecting two to four platforms that work best for my cause and sticking to them until you reach your social media goals.
My favorites are Instagram and TikTok. Since each platform has its unique features and user preferences, you should follow different strategies to maximize your content’s impact.
I’ve been using Facebook ever since I got my first smartphone.
But this year, 1 in 5 marketers plan to cut investments in Facebook and pour budgets into YouTube, TikTok, and Instagram, according to the 2025 HubSpot Social Trends Report.
Given that, I’d not prioritize this platform, but ditching it completely would also be a mistake. Millennials are still hanging out on Facebook, meaning your audience can be there. Plus, their private contributions are generous — most millennial donors gave between $100 and $499 in 2024.
(This is also why I advise you to create a buyer persona and understand where your supporters sit.)
Consider No Kid Hungry, a charity organization that aims to end childhood hunger in the U.S. The nonprofit has gained over 334,000 followers by regularly posting about its campaigns and activities on its Facebook Page.
Numbers aside, Facebook offers simplicity and versatility. My peers from nonprofits had success promoting all types of content, from texts and videos to infographics and polls. Let’s look at some strategies they follow.
Instagram has become the #1 platform for nonprofit discoveries among Gen Z, according to 1,000 surveyed supporters. On top of that, 51% of Gen Z volunteer their time in tandem with their financial contribution.
So, this platform is ideal for engaging the young audience and recruiting volunteers.
However, Instagram only promotes visual content formats like images and videos. This can pose a challenge if you prefer writing about your brand.
Use various reel templates, memes, and other social media trends for nonprofits to turn serious charity information into fun content your audience will love.
Hilarity for Charity’s Instagram posts recently grabbed my attention while scrolling through my newsfeed.
I like how they use content categories and brand colors to create a powerful and supportive atmosphere while educating readers about Alzheimer’s disease.
TikTok’s 2.85% engagement rate per video compared to 0.66% for Facebook makes this video-based platform a solid choice for social media marketing strategy for nonprofits. It supports charities not just through fundraising but also by rolling out new features.
For example, in 2023, TikTok donated $250,000 to the Rare Impact Fund while introducing features like sleep reminders and screen-time limits to support mental health.
TikTok’s demographics largely consist of people below the age of 34 . This means I can easily reach Gen-Zers and younger millennials on the app.
Other nonprofits also use TikTok for growth and increased reach. American Cancer Society, for instance, has built a good presence on TikTok and has gained over 28,700 followers.
Modern businesses are shifting their focus to video-based platforms, but X still has a fair share, with 63% of B2C brands using X. Personally, I also consider X a great nonprofit marketing channel.
But it’s not just me. Other nonprofits have had great results on this platform. Consider Oceana International, an NGO dedicated to saving and restoring the oceans. It has amassed more than 482,800 followers on X.
X has a massive celebrity presence, which means you can grab the attention of celebs who might be interested in working for your cause.
Creating content on the platform is also easy, as it allows users to add short captions to images and videos.
However, what’s tiring about X is that I need to post daily. Otherwise, engagement rates quickly die down, and it becomes difficult to increase your reach once more.
Similarly, hundreds of other nonprofits have successfully created social media campaigns on platforms like Reddit, Threads, and LinkedIn. The platform you choose depends on your goal and the demographics you want to target.
Meagan Jackman, President and CMO of The Harkey Group, provides guidance to help you choose the ideal platform:
“If a nonprofit needs corporate donations, the team should turn to LinkedIn. If there’s a youth nonprofit looking to speak to parents, they should leverage Facebook. If the message is informational, YouTube is a great medium.”
The ultimate goal is to be where your target audience can find you.
My experience showed that LinkedIn is the most effective way to find institutional partners and large donors. However, I used a mix of personal branding and cold outreach.
Use these tips when designing your social media strategy for a nonprofit organization. It will make you connect with supporters faster.
As mentioned above, the best-performing content types for non-profits in 2025 are:
A quick iPhone video of a fieldworker explaining what a $25 donation provides is more powerful than a static link post. And $25 can feed a kid, plant 25 trees, and sow hundreds of vegetables.
You want to be:
Make your brand voice heard and convey it through your media formats.
Usually, you’ve got endless opportunities to snap a video while working on the site. Every beneficiary, be it a cat, a tree, the ocean, or a human, is a compelling story. But when I’m on a field trip, I always hesitate on what to shoot.
Here, AI can come to the rescue.
As an SMM specialist, it’s your duty to guide your fieldworkers on the type of content you want them to capture. Ideate with ChatGPT or Jasper. Explain the purpose of a field trip and ask a robot to generate ideas for different social media channels.
Use AI to speed up social media strategy creation and ask it to develop a social media calendar.
You’ll save days on it and reinvest time into analytics and creativity.
Mega influencers may rack up views, but micro-influencers tend to have tighter-knit communities. Partner with mission-aligned voices who actually care about your cause.
Encourage them to co-create content and become a real part of your initiative.
For example, Weston Koury (@westbrouck) on TikTok partnered with The Good Patch and the It Gets Better Project to raise awareness for LGBTQ+ youth mental health.
Focus on conversions that matter. Donation clicks, volunteer sign-ups, event RSVPs. Combine social data with CRM insights for full-funnel tracking.
Remember to A/B-test multiple versions of the same post across different sub-audiences. Analyze micro-conversions (e.g., 10-second video views vs. link clicks) to refine messaging.
Add unique UTM tags to campaign posts to measure platform ROI and see exactly which source drives the highest-value actions.
Having these data points, you can double down on what works, even with a limited budget.
Habitat for Humanity is a charitable foundation that helps with social housing. It has a presence on all social media except for TikTok. However, I noticed that their Instagram generates the most engagement.
Their team focuses on creating field content, showing construction in progress, and featuring stories with happy beneficiaries.
The page looks vibrant and really gives off that strong mission vibe. I recommend that nonprofits study this Instagram and take notes on the field content.
Dollar For has a noble mission to pay hospital bills that people can’t afford. It has amassed a great following across different social media platforms without investing in fancy video production. TikTok has 93,500 followers, while Instagram has 64,600 followers.
The founder of the organization records his thoughts on the topic and posts educational content every day, including beneficiaries’ stories, medical bills that are queuing to be paid, etc.
I love that level of authenticity! It allows for a real connection with the mission and his passion, which is contagious.
Note: They repurpose the same content across different platforms while changing captions and colors. And this strategy works! You can replicate this too for cost-effectiveness.
Their noble mission is to restore nature across the globe. A 100-year-old foundation found its supporters on X (aka Twitter) with 272,100 followers and an active audience under its posts.
They share beautiful nature posts while also sparking debates with the UK government. One moment it’s a funny animal meme, the next — it’s a call for donations or an educational infographic.
The Wildlife Trust is an excellent example of how different content performs and how it resonates with both loyal supporters and new visitors. I also love how they use emojis in clever ways to strengthen that connection with nature.
Learn from their posts and write down which posts captured your attention. Think ‘why?’ for a second. Note it, too. Then, replicate the strategy.
I know firsthand how tough nonprofit marketing can be — I’ve been there. But once I started focusing on building a strong presence across platforms like LinkedIn and Instagram (soon TikTok), I saw how much easier it became to connect with people and donors who truly care.
That’s why I believe in leaning into best practices and staying on top of social media trends. It’s helped me grow awareness, build trust, and create real engagement — and I’m confident it can do the same for you.
Editor’s note: This post was originally published in March 2014 and has been updated for comprehensiveness.
When creating any website, you want everyone who visits to fully experience it, no matter their abilities. That’s where the Web Accessibility Guidelines (WCAG) come in. These formalized standards have set the foundation for inclusivity in web design.
WebsiteWhen creating any website, you want everyone who visits to fully experience it, no matter their abilities. That’s where the Web Accessibility Guidelines (WCAG) come in. These formalized standards have set the foundation for inclusivity in web design.
After years as a B2B SaaS content consultant, I’ve learned that while starting a business is exciting, setting up the right structure is so important. Different business structures offer various benefits, but choosing the wrong one can hurt you legally and financially in the long […]
SalesAfter years as a B2B SaaS content consultant, I’ve learned that while starting a business is exciting, setting up the right structure is so important. Different business structures offer various benefits, but choosing the wrong one can hurt you legally and financially in the long run.
Let me share what I‘ve learned about choosing the right business legal structure based on my own journey and the experiences I’ve had working with other consultants in our industry.
Table of Contents
A business legal structure, or business entity, is a classification of a company and how it operates. It also regulates your federal and state tax obligations.
There are four primary categories:
When I first started, I carefully considered whether I‘d want to bring on partners or scale my business later. I’ve discovered how expensive and time-consuming it can be to change your business structure down the road, so I always advise thinking about your future plans when choosing a business structure.
Feature |
Sole Proprietorship |
LLC |
Partnership |
Corporation |
Formation Costs |
$0-100 |
$100-800 |
$200-1,000 |
$500-2,000 |
Liability Protection |
None |
Full |
Varies by type |
Full |
Tax Treatment |
Personal tax only |
Pass-through |
Pass-through |
Double taxation (C-Corp) |
Paperwork |
Minimal |
Moderate |
Moderate |
Extensive |
Raising Capital |
Difficult |
Moderate |
Moderate |
Easiest |
Management |
Owner only |
Flexible |
Shared |
Board of Directors |
Example Clients |
Freelance writers |
Small agencies |
Marketing firms |
HubSpot, enterprises |
Growth Potential |
Limited |
Good |
Moderate |
Highest |
Asset Protection |
None |
Strong |
Varies |
Strongest |
Common Use Case |
Starting out |
Growing consultancy |
Shared expertise |
Enterprise SaaS |
Personal Tax Impact |
Direct |
Pass-through |
Pass-through |
Salary + Dividends |
Exit Strategy |
Simple closure |
Can be sold/transfer |
Complex dissolution |
Stock sale/merger |
A sole proprietorship is the easiest business structure to start. In fact, when I first began freelancing, I discovered there‘s no setup involved — you’re automatically considered a sole proprietor.
This means you own and operate the business as one individual — there’s no difference between the owner and the business. You file taxes under your legal name or the name of the business you registered with the Division of Corporations.
Here’s a snapshot of the pros and cons of sole proprietorships.
The only way around this is to purchase business insurance and include liability waivers in contracts. Another option is to transfer or share personal assets with someone else.
For taxes, sole proprietors must pay federal and state income taxes, depending on where they operate. Some states don’t charge income taxes for sole proprietorships, such as Florida.
It’s free to establish a sole proprietorship, but if you register a Doing Business As (DBA) name, you’ll pay between $10 and $100.
Examples of sole proprietors include freelancers, gig workers, and small business owners like writers, web developers, hair stylists, and online store owners.
I started my B2B SaaS content consulting business as a sole proprietorship, which was the simplest way to begin. I wrote blog posts, whitepapers, and case studies for software companies under my own name, filing taxes with Schedule C.
While this structure worked initially, I realized that as I took on larger enterprise clients and higher-value projects, I needed more liability protection and growth potential.
A partnership is like a sole proprietorship, except two or more people own it. There are two types of business partnerships:
In an LLP legal business structure, each partner has limited liability. The partners’ personal assets are off-limits in litigation and for debt repayment. Plus, partners are protected from the actions of other partners.
So if one co-owner gets sued for misconduct, the other partners aren’t responsible for the costs that incur.
An LP is a little different — one or more general partners (GPs) have unlimited liability, and the other owners have limited liability. Some differences include:
LPs |
GPs |
Only liable for debt up to the amount they’ve invested |
Part owners have specialized knowledge and skills in the industry, so they take part in business operations (e.g., doctors or lawyers in a practice) |
Can make business decisions as long as it’s in line with what’s in the partnership contract |
Personal assets are susceptible to seizure to repay business debts (there’s no limit to how much the GP can be liable to repay) |
Has authority to act on the company’s behalf, without permission or knowledge of the LPs |
All partners decide the voting power LPs will have, which can be restricted to certain areas. For example, an LP may have 20% voting power because they invested 20% of the capital in the company and can only vote on matters revolving around equipment purchases and acquisitions.
The partnership agreement details the roles and rights of each partner to prevent future conflicts and is critical to have before establishing the business.
It should outline:
Profit and loss sharing |
What percentage each partner receive in profits and losses — equal or based on the contributions/investments of each partner |
Dissolution terms |
What happens if one or more partners decide to leave the business voluntarily or involuntarily (e.g., death, incapacitation, breach of agreement, etc.) |
Management rights and responsibilities |
What each owner will control in the business and their duties (e.g., finances, operations, etc.) |
Capital contributions |
How much each owner will invest in the company to launch and maintain it |
Dispute resolution |
How the partners will resolve problems (e.g., mediation or other process) |
This isn’t an all-inclusive list, but it provides an idea of what most partnership agreements cover.
Note that partnerships are tax-reporting entities (not tax-paying). It’s required to file Form 1065 annually to provide information to the IRS about business profits and losses. However, the business doesn’t pay taxes to the government.
Instead, profits and losses pass through to the owners. Each owner must fill out a tax return and include details about their percentage share of the profit (based on the partnership agreement). They then pay taxes on their portion of the profits or report a loss.
Partnerships aren’t difficult to form, but require detailed agreements that are best done with the help of an attorney.
The cost to start a business partnership depends on several factors like:
For example, registration fees can range from around $200 for an LP in Delaware to $1,061 for an LLP in Florida. Many states also require annual renewal fees, which can be as high as $820.
Examples of partnerships include medical, legal, and dental practices.
Another freelancer and I considered forming a partnership to combine our expertise. I‘d handle B2B SaaS content strategy and writing while they’d manage SEO and content distribution, and we would have split profits 60-40 based on workload, with me as the majority partner.
However, we opted against this structure due to shared liability concerns. If one partner made a mistake with a client’s product messaging or SEO strategy, both of us would be personally liable.
A limited liability company, or LLC, is a mix of corporate, sole proprietorship, and partnership legal business structures. It provides liability protection to safeguard your personal possessions from business debts.
LLCs can have one or more members, like a partnership. However, some states require the business to dissolve when someone leaves the company. You can then re-form the company under the same or a different business structure.
If you plan to sell the company one day, include a clause in the agreement about buying, selling, and transferring ownership of the LLC.
An LLC is a tax-reporting entity and must file an informational tax return. However, it pays no taxes to the IRS as its business income passes through the company to the LLC members. Each member files an individual tax return to report their share of profits or losses. This can prevent double taxation (paying corporate taxes on the profits, while also paying personal income tax on your owner’s salary).
However, since LLC members are self-employed, they pay self-employment tax contributions for Medicare and Social Security.
Note:
Each LLC member’s profit share is taxable income, including undistributed profits.
The cost to form an LLC depends on the state but can range between $100 and $800. In addition, if you are doing business in your state, it is best to form an LLC in that state. Otherwise, if you form an LLC in another state, you will have to pay your fees twice.
You must also have articles of organization (certification of formation) before establishing the business.
Some states require an LLC operating agreement outlining:
LLC is an ideal business structure for medium-risk companies. It separates your business and personal finances, since you’ll need a separate LLC bank account to run your business (this holds true for all business structures except for sole proprietorship).
Examples of LLCs include real estate companies, law firms, accounting firms, and consulting businesses.
I operate my B2B SaaS content consulting business as an LLC, which protects my personal assets while maintaining operational flexibility.
This structure works perfectly for my high-value consulting work with software companies, where a single messaging mistake could potentially impact a client’s product launch.
I can also easily bring on subcontractors for larger projects, scale my services, and maintain professional credibility with enterprise clients who prefer working with LLCs over sole proprietors.
A corporation, or C-corp, is independent of the people who own and run it (shareholders). As a shareholder, you own portions (shares) of the corporation, giving you partial ownership rights.
Shareholder benefits include:
A corporation is considered a separate legal person — it has its own assets and liabilities. Therefore, it can do things separate from its owners, such as enter into contracts, sue and be sued, and pay taxes. Its structure even protects shareholders’ personal assets from business liabilities and debts.
It’s similar to a partnership, except corporations are owned by shareholders who elect directors to oversee the company. The board of directors then hires managers to run the business. So it’s an attractive option for investors who want to earn from the company, but don’t want to work “in” the business.
There are two types of corporations: C-Corporations and S-Corporations. Here are some of their differences.
Feature |
C-Corporation |
S-Corporation |
Tax form |
Form 1120 |
Form 1120S |
Who pays taxes |
Corporation pays tax on profits, AND shareholders pay tax on dividends |
Only shareholders pay tax on their share of profits |
Tax treatment |
Double taxation |
Pass-through taxation |
It’s common for sole proprietors and LLC businesses to elect to be taxed as S-corporations to save on taxes. But it’s only worth it if you earn at least $75k a year.
For example, your business generates $100k in earnings per year — and instead of the entire amount passing onto you like a regular LLC member, you could split the $100k by paying yourself a salary of $50k and taking the rest as dividends. You’ll pay $7,650 in self-employment tax (or 15.3%) for your pass-through income — not the dividends — saving you $7,650 compared with getting all $100k as a pass-through.
Although forming a corporation is the most complex, it’s affordable, costing between $50 and $200.
Examples of corporations include social media companies, software companies, and grocery chains.
Most of my clients, including HubSpot, operate as corporations. This structure makes sense for SaaS companies because they often need to raise significant capital, have multiple shareholders, and plan for rapid growth.
As a content consultant, I work directly with their marketing teams but understand that major decisions go through their board of directors.
The corporate structure helps these companies manage complex operations across multiple products, attract top talent with stock options, and maintain the professional image needed for enterprise sales.
Writing this piece reminded me of all the conversations I‘ve had with fellow consultants who rushed into choosing a business structure without proper research. I’ve seen talented writers get stuck in partnerships that limited their growth and others who outgrew their sole proprietorships but waited too long to make a change.
There’s no one-size-fits-all solution — understand where you want your business to go and build the right foundation to get there.
While the paperwork and legal considerations might seem overwhelming at first, investing time in this decision early on saves considerable headaches down the road.
Here’s what a typical Monday morning looks like for me: I open my computer and see a few Slack messages about a campaign I’m launching on Tuesday. After answering those, I check my inbox and find I’ve been tagged in some slides for that same […]
MarketingHere’s what a typical Monday morning looks like for me: I open my computer and see a few Slack messages about a campaign I’m launching on Tuesday.
After answering those, I check my inbox and find I’ve been tagged in some slides for that same campaign. Once I’m done responding, I hop on a Zoom call with stakeholders to discuss last-minute tasks for launch. A few ask me to send a follow-up email, so I do. Others prefer to be tagged in the relevant Google Docs, so I take care of that, too.
Suddenly, it’s 1 p.m., and I’ve barely touched my to-do list. My entire morning has been spent jumping between messaging apps, slide decks, and Zoom calls — just trying to keep everyone aligned.
Sound familiar?
I spoke with Jake Cerf, head of corporate marketing at Asana, to untangle the biggest challenges most teams currently face when it comes to productivity — and how you can solve them.
Jake empathizes with the chaos that can ensue when you don’t focus on creating efficient processes for team-wide productivity.
“It can get chaotic,” he told me, adding, “Before I joined Asana, I reflected back on how I spent my time coordinating with folks — and it was a mess. We would be on email, Slack, and Google Docs and Slides. And you never really knew who was doing what, and when, and it was too easy to lose sight of the objective we were all after.”
Which sounds painfully relatable — especially, if we also pair this with the time we spend on meetings. According to an analysis by Flowtrace, the average employee spent 392 hours on meetings in 2024 (which translates to a full 16 days).
Fortunately, Jake shared some tried-and-true tips with me for cleaning up your team’s processes and creating more scalable options to improve cross-functional collaboration.
I always want to know how my work connects to broader strategic initiatives — and so do most other people. They want to feel seen, valued, and know they are making an impact.
So much of a leader’s job is about making sure people are working on the right priorities and aligning to goals that move the needle. Yet, according to Slingshot, over 80% of employees don’t know what they’re working toward, which hurts both productivity and motivation.
That’s what makes a product like Asana so crucial. Jake has an easy time ensuring he isn’t micromanaging his team on specific tasks. That’s because in Asana he can see how each sub-task his team is responsible for ladders up to the company’s key objectives for the year.
Additionally, to solve for conflicting cross-department goals, I think it can be helpful to use one centralized productivity tool that highlights the top-down priorities for the company.
“As a leader, so much of our job is making sure people are working on the right things, helping unblock team members and enabling them to have a North star. It’s good for productivity because when folks feel like they’re working on things that matter, they do better work,” Jake says.
He adds, “You don’t have to be as in-the-weeds on the details. You can tell team members the what and the why, and they can figure the rest out. But being clear about big picture objectives unlocks productivity up, down, and across the organization.”
If you’re dealing with productivity issues, I suggest you start by ensuring each leader is aligned on the major company objectives for 2025 — and then task them with demonstrating how all of their team’s projects ladder up to that ultimate goal. If a task doesn’t fit, it’s time to consider re-focusing on the activities that do.
A 2024 survey by Tech.co found that businesses using AI tools extensively are seeing a 72% boost in productivity — pretty impressive, right?
There’s been plenty of conversation surrounding AI over the past few years, but people are still skeptical about the improvements it can make to their daily lives.
At the same time, however, certain professionals are now strongly relying on it to boost their productivity. Our 2025 survey on AI use among marketers worldwide found that 66% use it in their work. In the U.S. alone, this figure is even higher, reaching 74%. I think this explains Jake’s observation that AI has proven much more useful as a teammate rather than just a tool.
“My life changed drastically when I stopped prompting AI with generic requests like, ‘Please write this blog post,’ and instead honed in on who I wanted AI to be: ‘Please write this blog post as if you’re a tech writer at a large-scale SaaS company,’” Jake says.
Jake highly recommends assigning AI a “role” when leveraging AI for productivity.
“When teams are working on an important initiative, and you give each AI bot its own specific role, the output is much greater. Let’s say you’re writing a blog post — you can assign AI to be the editor, the fact-checker, or the content strategist,” says Jake.
I noticed these use cases when reviewing the responses to our 2025 State of AI in Marketing survey. Over 46% of marketers say they use AI as a researcher and for idea generation, while nearly 37% ask it to create a rough draft and build upon it themselves.
Jake also adds, “If you use tools like Asana, you’ll have access to AI that is one of the world’s greatest project managers. It can help you unblock issues and triage requests and make sure people are working on the right things.”
Ideally, the productivity tools you leverage already have AI capabilities built in. If not, look into which plug-ins or external tools you might use to increase efficiency.
The antithesis of productivity is busywork. Recent studies show that office workers dedicate over 50% of their time to repetitive tasks, such as manual data entry and document creation.
If your team is bogged down by menial tasks, they likely don’t have the energy or time to focus on the big picture objectives that account for most of your team’s impact.
That’s a major roadblock — and one that can be solved with AI.
Jake offers the example of repurposing content as one opportunity for increased productivity. He says, “With AI, you can take a keynote presentation and ask AI to draft a blog post on the keynote. Or, you can take your keynote script and ask AI to design the presentation itself.”
He continues, “Finding new avenues to increase the longevity and impact of your content is one of the best ways to use AI.”
I Built An App With Claude 3.5 In Less Than 10 Hours
Additionally, Jake encourages marketers to leverage AI for content creation, as well as more creative outputs like manager reviews, sending feedback to teammates, riffing on ideas, role-playing scenarios, and more.
The majority of marketers who responded in our 2025 State of AI Marketing report use AI to ideate content and for basic research and outlining. However, only 4.18% use it to write entire content pieces — highlighting that most marketers see AI as a tool for support rather than full automation.
Finally, none of this is possible without creating a strong foundation for efficient, scalable cross-functional collaboration.
Remember those slide decks, and Google Docs, and Slack messages, and emails I mentioned earlier? Why not try to put more of your work in one centralized place?
“Productivity comes down to visibility,” Jake says. “Your team needs to be rowing in the same direction. Having a tool like Asana has been super helpful for our team productivity — you need a place where you can set your goals and then track all of the team’s work and hold people accountable.”
“Plus,” he adds, “It’s crucial you use the same centralized workspace when you’re setting strategy so that you have alignment around the tasks and initiatives that will help you achieve your goals.”
Jumping between 30 different messaging and content creation apps and tools isn’t conducive to long-term productivity. As a leader, it’s your job to figure out how to centralize as much as you can in one place — and then use AI to supercharge it all.
To learn more about how HubSpot and Asana are helping marketers drive productivity, take a look at the HubSpot and Asana integration available today.
Editor’s note: This post was originally published in August 2024 and has been updated for comprehensiveness.
Social media has changed considerably since the MySpace days, and it‘s part of a marketer’s job to stay on top of its advancements. You’re probably wondering what the future of social media could look like and how marketers are adapting. To answer your question, here […]
MarketingSocial media has changed considerably since the MySpace days, and it‘s part of a marketer’s job to stay on top of its advancements.
You’re probably wondering what the future of social media could look like and how marketers are adapting.
To answer your question, here are my predictions based on the latest industry research and data from social media marketers.
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Through our multiple surveys, research, and additional data, here’s what I predict for the future of social media:
Now, let’s dive deeper into each of these trends.
69% of marketers agree that more shopping will happen on social media than on brand websites or third-party marketplaces, according to our 2025 Social Media Trends Report.
39% of survey respondents told us that they already sell their products directly within a social media platform, like Instagram Shops, for example.
Instagram was one of the first social platforms to offer a seamless shopping experience and integration. Now, other platforms have jumped on the bandwagon, too, for good reason.
The move to social selling makes a lot of sense when you realize that Gen Z has joined the working class in recent years and now has tremendous spending power.
Our consumer trends report found that most Gen-Zers prefer to discover new products on social media — specifically short-form videos.
This means that to remain competitive, social platforms will have to offer integrated shopping experiences to keep consumers on the platform. And, it also means brands need to pivot their marketing strategies which includes adding more video content to your social selling toolkit.
According to survey respondents, YouTube’s social shopping tools had the highest ROI compared to other social channels.
Social selling is here to stay and will continue to shape social media trends.
A few weeks ago, I posted to Facebook asking for the best local photographer for new headshots. Using my friends’ suggestions, I found a great photographer who blew me away with the quality of her work.
I’m not the only one who uses social media for recommendations and reviews. It’s becoming more common for consumers to search for products, recommendations, or reviews on social media rather than search engines.
According to our 2025 Social Media Trends Report, 84% of social media marketers believe consumers will search for brands more often on social media before turning to a search engine. 26% also say that optimizing their social media accounts for social search will become more important in 2025.
In 2025, you’ll find advanced search tools integrated into most social platforms.
For example, when you‘re watching a video on TikTok, you’ll notice a small search bar at the bottom of the screen with a keyword or topic associated with it. When you click on that search bar, the app will take you to more videos associated with the keyword.
If traditional search engines fail to meet consumer needs, TikTok and other social platforms may take the lead in product and content discovery as they prioritize visual content.
As a marketer, this means you must treat social media content similar to how you’d treat content for search engines. Make sure your posts are optimized so social platforms can categorize them and increase the chances that they’ll show up when users search for relevant keywords.
Another rival for search engines in 2025 is AI chatbots like ChatGPT. Users can ask ChatGPT questions in the form of prompts, and the bot will generate answers to their queries.
ChatGPT currently has 400 million weekly users. While the AI chatbot is seeing increased usage for search, Google still rivals the tool. According to recent data, Google Search handles 373 times more searches than ChatGPT.
Social media has long been a communication channel between customers and brands.
Think about it: if I’m already scrolling through social media, it’s much easier to send a quick DM or leave a comment when I have a question or concern than it is to reach out through a website.
79% of marketers agree that social media will become consumers’ preferred channel for customer service in 2025.
Additionally, 29% of survey respondents say that improving customer service and retention is the primary goal of their company’s social media strategy this year.
To make sure you’re meeting customer expectations, customer service must be included in your social media strategy. Not only should you have a process for managing customer DMs and comments, but marketers must also consider how customers are using social media to communicate with brands.
According to our 2025 Social Media Trends Report, 75% of brands plan to work with influencers and creators to be the face of their brands.
31% of marketers say working with smaller influencers, particularly those with followings between 1K and 100K, is a better investment than working with large creators and influencers.
More importantly, consumers trust influencers and creators. From my experience, I’m more likely to be interested in a product if someone who’s relatable to me endorses it. Truthfully, that’s how I landed on the Curly Girl Method and totally changed the health of my hair!
This is likely because, with influencers specializing in an area, their opinions are more valuable than those of a faceless brand.
Say I’m looking for hiking gear. A hiking influencer who hikes all year long and has a history of reviewing hiking products will probably offer more insight than a friend who went hiking once.
As a result, niche content creators — although strangers — can be deemed more relatable than a major influencer or celebrity. In the future, that trend will likely continue as content creators are popping up in new niches every day.
And the platforms that marketers plan to work with influencers and creators the most on in 2025? Instagram and YouTube.
If the saying, “Content is king,” is true, short-form video is next in line for the crown. According to our research, 26% of marketers say short-form video is more important than ever. And 57% of brands plan to incorporate this content into their social media strategy.
Short-form video encompasses everything from shopping ads to entertainment to explainer videos. 48% of marketers agree funny videos yield the highest ROI.
It makes sense that marketers plan to place a higher focus on creating short-form video content, considering they also report that YouTube, Instagram, and Facebook are the top social media platforms (in that order). 30% of marketers plan to increase their investment in TikTok in 2025.
Like TikTok, which is the fourth-ranked platform, YouTube, Instagram, and Facebook all feature their own version of a short-form video platform.
I’m sure there are other social media users like me who get stuck watching videos as they pop up in the feed. Because short-form video is easily consumed, it shouldn’t surprise anyone that 71% of marketers agree it has a high ROI.
67% of respondents to our survey plan to invest more of their marketing dollars in creating short-form content in 2025.
Our Social Media Trends Report shows that 73% of marketers use generative AI tools to create social media content. And 81% of marketers already using AI say it positively impacts their work.
What’s surprising is that marketers are using generative AI tools for more than creating social media copy and adapting the tone of their copy to better resonate with their social media followers.
Here’s how marketers use AI for social media:
I personally use AI-powered video editors to create my short-form content, and it’s never been easier — especially since I’m a novice at video editing.
AI tools aren’t fail-proof, though; they’re constantly adapting to new data sets and algorithm changes. However, even with AI’s limitations, 70% of marketers say AI can help them create content that better aligns with their target audience’s interests.
Given that the market for AI technology is expected to grow to 826 billion dollars by 2030, it’s not out of the realm of possibility that AI tools will become a large part of any marketer’s social media marketing strategy.
With an estimated 5.24 billion social media users worldwide, according to our 2025 Social Media Trends Report, more and more brands plan to spend time cultivating an active and engaged social media community. 40% of marketers plan on investing in building their social media community more in 2025.
79% of markets say an active social media community is important to their overall social media strategy. Instagram, YouTube, and Facebook are the top platforms marketers use to build their communities, with Instagram being the most effective.
To create an active community, marketers are diversifying their community-building strategies.
Here’s how:
Social media moves incredibly quickly, so we can’t say with certainty what the future will look like. But given recent data, we can say it’s likely headed in this direction.
Check out our 2025 Social Media Trends Report to gain more insights that can help you plan your social media strategy.
Editor’s note: This post was originally published in January 2025 and has been updated for comprehensiveness.
I once worked with a client who completely changed the way I think about business growth. He ran a mid-sized tech company, growing steadily but slowly — until everything suddenly took off. I asked him what changed. His answer? “Joint ventures.” That was the first […]
SalesI once worked with a client who completely changed the way I think about business growth. He ran a mid-sized tech company, growing steadily but slowly — until everything suddenly took off. I asked him what changed. His answer? “Joint ventures.”
That was the first time I really understood what a joint venture is — a strategic partnership where two businesses combine strengths while staying independent. Instead of building new tech from scratch, he partnered with a company that had what he needed. In return, his company provided the market access his partner lacked. The result? They both scaled faster than they ever could alone.
Since then, I’ve seen joint ventures reshape industries, from tech to automotive. Unlike acquisitions, they let businesses share resources without giving up control. Of course, not all joint ventures work, but when done right, they can be a game-changer.
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Take BMW and Brilliance Auto Group, for example. They partnered to produce BMW vehicles in China, helping BMW expand in a highly regulated market while Brilliance gained access to BMW’s engineering expertise.
Or, Google and NASA — collaborating on AI and quantum computing at NASA’s Ames Research Center to push space exploration and data analysis forward.
Every joint venture is built on a contract that spells out how things work. Think: Who’s contributing what, how decisions get made, and how profits (or losses) are split. Some agreements are simple, just covering the basics, while others go deep into financing structures and decision-making authority.
Pro tip: I’ve learned that clear governance is everything. Who has the final say? How will disputes be handled? Sorting these out upfront keeps things running smoothly and avoids unnecessary power struggles.
When growth feels risky, I get why companies look at joint ventures as the smarter bet. Instead of taking on the cost and complexity of a full acquisition or building from the ground up, they team up simply because it’s just more practical at times.
Right now, 60% of companies say JVs hold up better in economic downturns, and 58% see them as a safer bet than mergers and acquisitions (M&A), especially given today’s geopolitical climate. And I see the appeal.
A strong JV can help businesses:
It’s less about ownership and more about strategic advantage — because the right partnership can get you further faster.
I’ve seen joint ventures work wonders when done right. They help businesses cut costs, boost efficiency, and share risks. But not all joint ventures are created equal. There are four main types.
A project-based joint venture has two or more parties working on a specific project. This agreement is usually temporary, lasting until the project’s completion.
One of my favorite examples? NASA and Boeing teaming up to develop a new type of sustainable airplane, the X-66. NASA’s goal is to reach net-zero carbon emissions in aviation by 2050, and developing the X-66 with Boeing is the first important step in this project.
Project-based joint ventures can also include:
Pro tip: I always recommend doing some deep due diligence before committing. Make sure you and your potential partner align on company culture, decision-making, and operational capacity. Misalignment here can be a dealbreaker later. Use HubSpot’s Free Business Startup Kit to align you and your cofounder’s vision — and even pitch your new venture to investors.
A functional-based joint venture is a long-term collaboration where two or more parties share resources to support each other’s operations. Unlike project-based ventures, this one keeps going as long as it works for both sides.
Say I own a bakery. To expand my reach, I might partner with a local coffee shop. They sell my pastries, I promote their coffee beans, and suddenly, we’re both growing.
Microsoft and OpenAI, for example, began working together in 2023. Microsoft provides cloud computing infrastructure through Azure while OpenAI develops AI models that Microsoft has exclusive access to. They share the revenue they jointly produce and plan to expand their partnership with new projects in 2025.
A vertical joint venture takes place between buyers and suppliers — usually when a traditional supplier-buyer relationship doesn’t maximize benefits. This type of joint venture helps create economies of scale and cut costs for both parties.
One recent example I found fascinating was Honda and LG Energy Solutions investing $4.4B in an Ohio battery plant. Honda gets a steady supply of high-quality battery modules, while LG secures a long-term manufacturing partner.
A horizontal joint venture happens when two companies in the same industry team up to gain a competitive edge. The twist? They may also be competitors.
For instance, semiconductor producers Intel and UMC formed a joint venture in 2024 to collaborate on advanced chip production. They are at the same level of the industry but Intel provides cutting-edge chip design expertise and access to U.S. government incentives (e.g., CHIPS Act funding) while UMC, a Taiwanese company, provides manufacturing expertise in mature node production, helping Intel scale up older chip manufacturing. Moreover, this international partnership aims to help avoid future supply chain disruptions.
Pro tip: I can’t stress this enough — clear, frequent communication is non-negotiable in a joint venture, especially when working with a competitor. Transparency builds trust, and trust keeps the partnership running smoothly.
In early 2025, Telstra joined forces with Accenture in a seven-year venture to push AI and data transformation forward — fast. The goal? To embed AI deep into Telstra’s systems, improving network performance, customer experience, and efficiency across the board.
With Accenture’s AI expertise, Telstra gets access to cutting-edge tools and a stronger data infrastructure. Meanwhile, Accenture locks in a major telecom client, helping shape the AI-driven future of one of Australia’s biggest providers. For Telstra, this means faster automation and smarter systems. For Accenture, it’s a proving ground for its AI innovations.
By March 2025, Mitsubishi Corporation and Nissan are rolling out a joint venture aimed at two big things: making autonomous driving more practical and turning EV batteries into scalable energy storage.
Nissan brings the EV and self-driving expertise, while Mitsubishi taps into its massive business network to commercialize these innovations in the market. Beyond an auto partnership, I see this as a bold move to tackle real-world problems, from urban congestion to sustainable energy storage.
Volkswagen and Rivian made it official in late 2024, forming “Rivian and VW Group Technology, LLC” — a venture dedicated to developing next-gen EV software and electrical architecture, with the first models slated to roll out in 2027.
For Volkswagen, this means access to Rivian’s cutting-edge tech to accelerate its EV roadmap. For Rivian, it’s deep-pocketed support to expand its technology across more vehicles. With up to $5.8 billion on the table, this deal focuses on making EVs more accessible, affordable, and packed with smarter software.
At its core, this is a win-win: Volkswagen picks up the pace in the EV race, and Rivian cements itself as a leader in automotive tech.
I’ve seen joint ventures unlock incredible opportunities — new markets, fresh expertise, and access to resources that would’ve been out of reach solo. But they’re not without their challenges.
Here’s why I’d consider a joint venture:
Here are some reasons I may not:
Joint ventures can be a smart way to grow a business, but they’re not always the right fit. If you’re weighing your options, I recommend considering the following alternatives as well.
Strategic alliances are agreements between two or more companies that involve sharing resources, such as technology or personnel, to achieve a shared goal.
I like to think of a strategic alliance as teaming up without tying the knot. The key difference from a joint venture? You don’t have to create a new legal entity. Each company stays independent while working together, which makes this a more flexible option if you want the benefits of collaboration without giving up control.
A partnership is a formal agreement between two or more people to run a business together. It comes with some big perks — shared profits, access to more capital, and a bigger network — but it also requires trust. If one partner decides to leave, things can get complicated fast.
I find Gauri Manglik’s perspective, as CEO and co-founder of Instrumentl, apt here: “A partnership can help you maintain more control over what happens with your company than a joint venture or an alliance. You maintain the autonomy to make decisions and keep the rights and responsibilities to your brand and product/service offerings.”
Pro tip: Choosing between a joint venture, strategic alliance, or partnership comes down to how much control you want to keep and how much risk you’re willing to take. If you’re unsure, I’d recommend talking to a business lawyer to make sure you’re making the right move and protecting yourself in the process.
I’ve seen firsthand how powerful joint ventures can be when they’re set up right — but I’ve also seen how easily they can go off the rails. Without a solid plan, clear governance, and real trust, things can fall apart fast. That’s why so many businesses opt for strategic alliances or partnerships instead — collaboration without the legal and operational headaches.
If you’re thinking about a joint venture (or any kind of business partnership), prioritize laying the right groundwork upfront.
Editor’s Note: This blog was originally published in December 2022 and has been updated for comprehensiveness.
What’s the difference between sales and marketing? At a high level, marketing is all about informing leads and attracting them to your company, while sales is about working directly with prospects to highlight the value of your company’s solution to convert those prospects into customers. […]
SalesWhat’s the difference between sales and marketing?
At a high level, marketing is all about informing leads and attracting them to your company, while sales is about working directly with prospects to highlight the value of your company’s solution to convert those prospects into customers. Sounds simple enough, right? But it turns out that the difference between sales and marketing is more complicated than you might think.
In this article, I’ll go through what these two vital business functions are, as well as how they differ in terms of planning, goals, and more. Then, I’ll share some of my personal thoughts and expert tips on how to ensure sales and marketing are aligned within your organization.
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Sales includes all of the activities that lead directly to a sale. Salespeople are responsible for managing relationships with potential clients, or prospects, as well as providing solutions that eventually lead those prospects to turn into paying customers.
In contrast, marketing encompasses all of the activities that help spark interest in your business. Marketers use market research and analysis to understand who their potential customers are and what they care about, and they run campaigns to attract people to their business’s brand, product, or service.
Digital marketing expert Kyrus Keenan Westcott offers a helpful analogy: “Marketing and sales are like siblings with the same goal: helping a company succeed. But just like siblings, they have their own distinct personalities and roles to play.”
Westcott continues, “Marketing focuses on getting people interested in a product or service, while sales focuses on closing the deal and making sure the customer leaves happy.”
Clearly, there is a lot of overlap between sales and marketing — but there are also a few important differences. So, let’s dive a little deeper. How exactly do these two business functions differ?
To ensure your marketing and sales departments are set up for success (both individually and together), it’s essential to understand the core elements of each. Below, I’ll share some key differences between marketing and sales, including differences in planning, goals, tools, and more.
Both marketing and sales plans typically start with an overview of the company’s history and its overarching goals and initiatives. However, that’s where the similarities end.
After this basic information, a marketing plan lays out what the product is, its price, who it’ll be sold to, and where it will be sold. This is also known as the 4Ps of marketing: product, price, place, and promotion. Goals are set, marketing channels are chosen, and a budget is defined for the various campaigns that the marketing team plans to pursue.
In contrast, sales plans include details about the sales process, team structure, target market, and goals, as well as the action plan, tools, and resources that will be used to hit these targets.
Similarly, while the high-level goal of both sales and marketing is to generate revenue, the two departments pursue different specific goals in light of that larger objective.
The primary goal of marketing is to promote the company, offering, and brand. Marketing departments are responsible for pricing their company’s products and communicating how these products address customers’ needs and wants. These goals are often fairly long-term, as marketing campaigns can span many months or even years.
Sales, on the other hand, is focused on hitting shorter-term quotas and sales volume goals. Sales goals are often measured month-over-month, with sales leaders defining targets and calculating how much their department, team, and/or individual salespeople need to sell to meet corporate goals.
Sales and marketing teams also differ substantially with respect to the tools and resources they leverage.
To be sure, they do share some tools: A CRM database can be used by sales, marketing, and the company as a whole to help all departments manage relationships with contacts at any stage of the customer lifecycle. I’ve also found that both sales and marketing departments can leverage social media, with marketers using it to promote content and sales using it as part of a social selling strategy.
But beyond these basics, there are several tools that are specific to each department:
On the marketing front, here are some of my favorite kinds of marketing tools to consider:
And on the sales front, here are some of the types of sales tools I always recommend:
It’s also important to note that new tools and technologies emerge constantly. For example, AI and live chat are two newer tools that marketing and sales teams have begun using to personalize their communication with leads. While not every tool will be a good fit for every team, I firmly believe that to stay competitive, it’s essential for organizations to evaluate and consider adopting new tech as it’s created.
Because sales and marketing have different goals, it’s only natural that these departments pursue different strategies as well. For example, common marketing strategies include:
Similar to marketing strategies, sales strategies also vary depending on a company’s industry, products, market, and target customer. Some of my favorite sales methodologies are:
Each of these sales strategies can help prospects solve a problem, achieve a goal, or satisfy a need — which, hopefully, will help the sales team close a deal by turning those prospects into new customers.
Clearly, there are many differences between marketing and sales. But that doesn’t mean that the two shouldn’t work together.
To the contrary, over the course of my career I’ve learned firsthand just how important it is to ensure that sales and marketing are aligned in service of common business goals.
As branding expert Sean Dougherty explains, sales and marketing are “two departments that sometimes feel worlds apart. It’s a common and challenging dynamic: The marketing team crafts the message, and the sales team closes the deals. But the synergy between the two often gets lost in translation.”
But, Dougherty continues, “When these two departments work together, qualified leads improve and revenue soars. You experience a cohesive approach that drives success.”
In other words, making sure that sales and marketing are aligned is critical for any organization to succeed. But what does this look like in practice?
First and foremost, it means defining all the different processes, goals, tools, and strategies that each department will pursue — and then taking steps to address any conflicts or inconsistencies.
More tactically, one of the most effective tools I’ve used to keep sales and marketing working together is a service-level agreement (SLA). An SLA is a contract that establishes a set of deliverables that one party has agreed to provide another, making it one of the best ways for disconnected marketing and sales departments to come together into a fruitful partnership.
The SLA offers a framework for both departments to define their shared goals, identify their buyer personas or ideal client profile, and standardize lead definitions. It also sets a protocol for lead management, and it outlines how sales and marketing performance will be measured.
At the end of the day, I’ve learned that when sales and marketing teams establish an effective SLA that keeps them aligned, they’re able to work together to attract and qualify more leads — and ultimately, to generate more revenue.
I’ve learned that the best way for marketing and sales to succeed is for each department to have clearly defined roles and goals. This ensures no stepping on toes. However, since the two are ultimately part of the same business with the same goal, they need to be closely aligned to provide the best experience for customers and the highest possible revenue for the company.
You may have come across a website where, when you scroll, the background moves slower than the foreground elements, creating an almost cinematic depth. This effect in web development is known as the parallax scrolling.
WebsiteYou may have come across a website where, when you scroll, the background moves slower than the foreground elements, creating an almost cinematic depth. This effect in web development is known as the parallax scrolling.
You’ve done it: You took an idea, built it into a thriving business, and now you’re ready to sell. Congratulations — few entrepreneurs make it to this point. You’re in the right place if you find yourself asking, “How do I sell my business?” […]
Sales
You’ve done it: You took an idea, built it into a thriving business, and now you’re ready to sell. Congratulations — few entrepreneurs make it to this point. You’re in the right place if you find yourself asking, “How do I sell my business?”
Now, it’s time to ensure you make the right deal for your most prized possession. Regardless of why you’re moving on, there are actionable steps you can take so that your business is sold at the right time, for the right price, and to the right buyer.
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M&A is everywhere right now, according to Monique Swansen, Founder and CEO of Automated Accounting Services, a firm committed to supporting small and growing businesses. “Every group I’ve seen putting together conferences is talking about mergers and acquisitions as a tool for making an exit plan or growing your business,” she says.
Entrepreneurs choose to sell their businesses for many reasons, ranging from retirement and health problems to co-founder conflict and just plain boredom. In 2024, 9,456 small businesses were sold, a 5% jump from the year before.
With that in mind, here are the basic steps we recommend following
Spend some time researching how to sell (you’re doing that now!), and figure out if you need to make any changes to get your business ready for the process. Common actions include adding business processes to make the business scalable, adding features that would open up a new market, or filing patents to lock down intellectual property.
Do your due diligence by gathering all of your documentation and getting ahead of anything that could slow down the sale (such as signoff from other shareholders or active lawsuits or legal proceedings). In addition to preventing delays, this step makes your business far more attractive to potential buyers. Here’s a breakdown of what you’ll need across the three main categories:
It’s a good idea to create a financial packet with copies of important documents that can be shared with serious buyers during due diligence:
It makes sense that your buyers will want to ensure the business is legally sound, so preparing legal documentation in advance can prevent last-minute delays:
Turn to experts (e.g., business brokers, merger and acquisition advisers) to understand how much your company is worth, then consider if you’re willing to accept that price.
Find the why when thinking of your ideal fit. For example: Does the buyer have the cash to buy, or do they need financing? Have they bought companies before? Who would need to approve the deal on the buyer’s end (internally: founders, board members, management; externally: investors, banks)? Will they keep your team employed after the sale?
Putting together a team early can prevent a lot of stumbling down the road. Professionals who could help with the process include:
For small businesses, owners can list their companies anonymously on business broker sites. For larger ventures, owners should identify potential suitors by looking at direct rivals and companies in related industries.
Deals can fall through days before closing; stay on top of it along the way by responding to requests within 24 hours, scheduling weekly calls with advisers, and pushing legal counsel to move documents forward quickly.
Pro tip: Time is your enemy. Resist any efforts made to push the closing date.
Your business is your baby: You should be hands-on when planning your company’s transition (this includes how the new owner will interact with your employees and customers). But entrepreneurs also need to give thought to life after their exit, from retirement planning and managing sale proceeds to future personal and professional goals.
Age is one of the reasons that Swansen is seeing such an uptick in small business owners getting ready to sell. “Lots of founders are getting closer to retirement age and are ready to pass the torch.”
She goes on to say that she also talks with lots of other business owners who started a company with the idea of selling, and now that things are flush, they’re ready to “make a profitable exit.
Knowing exactly when to let go of your venture can be intimidating, but one thing that most experts seem to agree on is that it’s best to decide early on if selling is in your future.
“The best time for entrepreneurs to consider selling their business is when they start their company,” says business broker Katie Milton Jordan. “Consider what you want your company to do for you. Are you creating a company that you want to sell or a company that will create an independent stream of income just for you?”
For those who start a business as a side hustle, that’s not always at the forefront, but choosing to sell your business isn’t something most companies can do on a whim.
When weighing the pros and cons of an exit, also think about the financial health of your company. “You want to be selling when your company is performing well, you’re cashed up, and you’re growing,” says David Raffa, a corporate finance expert. “The worst possible thing you can have is to sell in the slope part of your year.”
For Cindy Summers, founder of Sugar Fixé Pâtisserie, moving on felt right once her business no longer challenged her or fit her lifestyle.
“My passion is building businesses and creating great customer experiences. Once my business was established, I became more of an operator. This didn’t give me the mental gymnastics I needed to stay inspired,” she says.
Additionally, the nature of her business made it difficult for Summers to find work-life balance. “I was married but kid-free when I started the business. Three kids later and there was an emotional conflict between my family, employees, and customers. Busiest times in a bakery are weekends and holidays. This meant missing out on a lot at home,” she says.
Some other common life experiences that lead to exits include:
Jordan advises owners to sell their companies before the “five D’s”: death, divorce, disease, disengagement, and downturn. Making an exit prior to those events can ensure you get a fair price for your creation.
“Most entrepreneurs tend to get out too late when they have no gas left in the tank, and the growth rate of the business is a big piece of the value you get in the end,” says Raleigh Williams, who sold his escape-room business for $26M. “Ending on a high note is something that pro exit entrepreneurs do versus amateurs.”
Swansen emphasizes the need to get your ducks in a row before you get anywhere close to the starting line of selling your business. As an accounting expert, she primarily focuses on the financial and operational aspects of preparing for a sale.
“If your business is well-organized, profitable, and growing at scale, with all of your financials ready to go, you’re probably going to get a higher purchase price,” she says.
So what does that look like?
Several years before you’re ready to exit, it’s a good idea to implement processes and get the right team members in the right places so you can create a turnkey operation.
That means using an integrated suite of tools to automate as much as possible — for example, HubSpot’s CRM and Marketing Hub are designed to work well together, which streamlines operations and makes it easier to create a positive customer experience.
As you get closer to going to market, it’s also important to get your financials in a row to paint the best possible picture for your potential buyers.
Della Kirkman, a CPA and business investor, uses a simple calculation to get entrepreneurs started: “A quick and easy formula is to determine the five-year weighted average of EBITDA and multiply it by the range of multiples that are appropriate for your type of business.” Kirkman says she most often uses a multiple between three and five.
Meeting with experts to get a professional valuation of your business is the most accurate way to find the right number. Therefore, get started with assembling a team of advisers early in the selling process, and find professionals who work closely with your industry whenever possible. The more niche their experience, the more they’ll be able to guide your sale appropriately.
Third-party experts can also ensure the business is ready to be sold. “A lot of business owners don’t realize their company can’t be transacted and isn’t packaged properly to go to market,” Jordan says. “That’s why it’s important to ask questions and get educated as soon as possible.”
A common roadblock Jordan sees is solopreneur businesses. For those who wear every hat at their firm, buyers feel they are essentially buying a job rather than a company. Another reason for a difficult transaction could be if a business is tied up in any sort of legal proceedings.
Jordan suggests depersonalizing your operations to make a business more appealing to buyers.
“Business owners create a business and a system in a way that’s easy for them to run, built around their strengths and personality, because they work so hard around the clock,” says Jordan. “When it comes time to sell, their quirks are not the quirks of the new owner.”
She suggests that owners create manuals, standard operating procedures (SOPs), and automations where possible.
“Just like when someone buys a new car, and you hand them the set of keys and the owner’s manual,” she says. “If you have a company you can hand off with an owner’s manual, you have something that can be transacted.”
Once you have the right deal, stay active in the process until the very end.
“As a founder, so much of your net worth is tied up in this transaction,” Williams says. “Outsourcing that process and not being involved, or expecting a lawyer or broker to be as involved in the details to the same extent you need to be, is unwise.”
As you can see, there are lots of considerations to make when selling your business. And because there are so many factors — including your industry, business size, and personal goals, among others — there’s no single best way to sell your company.
You’ll want to think about whether you want
Depending on the complexity of your business and your level of M&A experience, it may feel like an obvious choice to go with a broker. There’s a reason that’s one of the most popular routes. However, many businesses choose to sell directly or go to auction as well. Each of the three comes with benefits and drawbacks, so I’m going to break them down below:
A business broker or M&A adviser acts as an intermediary, connecting you with potential buyers and guiding negotiations. Brokers can help increase your sale price, handle complex paperwork, and streamline the process — but they come at a cost.
Pros:
Cons:
Where to Start:
Selling directly to a buyer gives you full control over the process. This is true regardless of who your buyer is, whether it’s a competitor, investor, employee, or even a family member. Experienced entrepreneurs who already have interested buyers and those who prefer to avoid brokerage fees often choose this option. However, there are trade-offs here as well.
Pros:
Cons:
Where to Start:
If your business is in high demand or you need a quick sale, an auction process can be appealing. You might get multiple competing offers in a short period of time. However, keep in mind that auctions work best for businesses with strong financials, unique assets, or niche market positioning (though going too niche can also be problematic).
Pros:
Cons:
Where to Start:
If you’re wondering where to sell your business, the right place depends on its size. For small solopreneur-owned ventures, owners can list their companies anonymously on business broker sites such as BizBuySell).
There are many different business sites. Some target specific cities or states, as buyers often want to acquire local businesses. Experts recommend researching the best site to list using a simple Google search that includes your location.
For larger companies, Raffa says that entrepreneurs can spearhead the selling process directly through a sell-side banker rather than list on a business broker website.
“In that situation, you should do rounds of approaches,” he explains. “Make a list of 100 potential buyers, and start with the first 10-30 ideal ones, and work down that list.”
Raffa advises assembling your list by including companies 5-10x your size in your business space (often competitors), companies in a closely related space, companies in a similar industry who are struggling and need a new edge, and companies that want to enter your geographic market.
He notes that when reaching out to potential buyers, likely only half will engage with you, and they should sign NDAs before you disclose further financial information and insider business details.
Alternatively, you can start with companies lower down the list to dip your toe in, understand the typical questions asked, and circle back to your ideal buyers when you feel more prepared.
When Williams began the process of finding a buyer, he approached direct competitors first, a tactic he says is helpful across industries.
“People in the same industry or adjacent to the industry are the easiest people to do deals with because they understand what they’re looking at,” he says.
It’s also common for business owners to get inquiries from companies or investors interested in acquiring. Even if a sale isn’t in your immediate plans, don’t ignore the opportunities, which may lay the groundwork for a deal down the road.
Selling doesn’t have to mark the end of your career — your aspirations for the future can actually be baked into the terms of the sale.
“The options are endless,” says Kirkman. “Whatever they can dream up and negotiate into the deal, they can have.”
Kirkman says this includes options such as:
Whatever you choose, be sure to put time into the decision-making process. If a clean break feels like the right move, it likely is. If you’re not quite ready to say goodbye, that’s OK, too.
Plus, your exit might just be the first of many, and you can use the experience to inform your future ventures.
“Most entrepreneurs, after they’ve exited something, realize that the ends won’t justify the means nearly as much as they thought they would,” Williams says of running a business that’s purely profit-driven.
“They tend to actually move into the thing that they wanted to do all along but were scared there wasn’t enough money in,” says Williams. “And they tend to make way more money in the thing they actually enjoy doing than their first exit.”
Most brands chase exposure. They pour money into ads and PR, hoping to buy attention. And, it works if you have deep pockets. But if you don’t? Then, you’ve got a bunch of tactics to gain earned media value without paying for every mention. Here’s […]
MarketingMost brands chase exposure. They pour money into ads and PR, hoping to buy attention. And, it works if you have deep pockets. But if you don’t?
Then, you’ve got a bunch of tactics to gain earned media value without paying for every mention. Here’s where your whole team will help you gain EMV.
In this article, I’ll break down what EMV is, why EMV isn’t just your marketing team’s concern, how to calculate EMV to prove its impact, and real-world examples of brands doing it right.
Table of Contents
Earned media value (EMV) is the estimated dollar worth of all the publicity your brand gets — without paying for ads. It’s free exposure from media coverage, social media mentions, shares, and good old-fashioned word-of-mouth.
EMV is usually calculated by comparing it to the cost of running ads with the same reach and impact. In other words, how much would you have to spend on advertising to get the same level of attention?
In short, EMV happens when people talk about your brand because they want to — not because you paid them. It’s real influence, not rented space.
Earned media isn’t just a vanity metric. It’s an indicator of brand trust, customer engagement, and marketing effectiveness.
Here’s why your team needs to track and understand it.
Earned media builds the strongest trust between a brand and its audience. When a brand’s message comes from a third party, it instantly feels more credible.
Costco is a great example of a company that makes the most of earned media. Its high-quality Signature Select products and dedication to its $1.50 hot dog combo have bred brand loyalty. You may have heard of the Costco guys, a father-and-son duo that reviews the company’s products. My personal favorite is the band The Never Ending Fall’s series, “Can It Kirkland?” In each video, they compare name-brand and Coscto-brand alcohol.
@neverendingfall Can it Kirkland? ONE LAST TIME 🥺 LOVE YOU ALL SO MUCH. Thanks for all the laughs 🥹 (come find us on the gram) ❤️#costco #kirkland #fyp #xyzbca #canitkirkland
Actually, Costco doesn’t spend on advertising. Instead, the company relies heavily on earned media and word of mouth, leading to a brand value of $48.3 billion in 2024.
Thanks to EMV, your brand spreads naturally through shares, organic mentions, and referrals. For instance, 14.28% of Coca-Cola’s traffic comes from referrals only.
In fact, Facebook alone accounts for 51.23% of Coca-Cola’s total social media referrals, highlighting the impact of organic reach on brand visibility.
But how does it work for smaller brands?
I talked to Mia Jozipović, content and marketing strategist for Siterice.hr. She recently pulled off a great PR campaign and shares her tips:
“We ran a study using data from our platform on the average costs of childcare, pet care, and cleaning services in Croatia for 2025. I sent the data to media outlets I thought would find it interesting, and it led to tons of PR articles — completely free,” she said.
“For example, Net.hr and Lider Media — some of Croatia’s biggest sites gave us free media coverage. Did we deserve it? Absolutely! I gave them something juicy they simply could not resist.”
This case means your analysts or coders have to roll up their sleeves and aid marketing folks in preparing research. Most importantly, they have to understand the “why” and its business impact.
Tracking EMV data means understanding what’s working and where to adjust. The right platforms, content types, and influencers can drive serious value, but without a clear measurement strategy, it’s easy to misallocate resources.
Olivia Tian, marketing and innovation manager at Raise 3D, an industrial 3D printing company, shared a great example of this in action.
She told me about a product launch where they heavily relied on PR and assumed media coverage alone would generate conversions. While they secured solid placements, engagement stalled.
Next, she amplified it through LinkedIn thought leadership posts, nurtured it via email marketing and integrated it into sales enablement materials.
This one adjustment — embedding media mentions into outbound sales efforts — led to a 30% increase in email response rates.
Tian wraps it up by saying:
“Don’t just chase PR wins — ensure earned media is woven into your broader marketing and sales funnel for long-term impact.”
The lesson: EMV campaigns include salespeople, too, to spread the word.
EMV helps brands put a dollar amount on unpaid publicity. While there’s no single standard formula, marketers generally calculate it by estimating how much they would have spent on ads to get the same reach and engagement.
The basic EMV formula is:
Sometimes, you can tweak the formula to make it more accurate depending on the channel and engagement metrics. Here are a few other approaches:
Since impressions alone don’t show true impact, some marketers factor in engagement (likes, shares, comments) to get a more accurate value:
For press coverage, PR teams often use an Advertising Value Equivalency (AVE) model:
For influencer partnerships, brands usually calculate EMV using engagement rates and influencer pricing models:
“Our most successful EMV campaign involved partnering with micro-influencers in our niche who created authentic content showcasing our product. We calculated impact using: (Estimated Advertising Value) x (Quality Multiplier) x (Engagement Rate),” says Lisa Benson, marketing strategist at DeBella DeBall Designs.
“For example, a post reaching 10,000 people in our target audience with high engagement would be calculated as: (Cost for equivalent paid reach) x (1.5 for positive sentiment) x (engagement rate of 6%). This formula helped us demonstrate that earned coverage was delivering 3x the value of our paid channels,” Benson said.
For user-generated content, you can calculate EMV based on engagement and reach:
Natalia Lavrenenko, UGC manager at Rathly, offers her way to calculate UGC impact and shares tips for result-driven campaigns.
“High engagement beats high follower count every time. Before launching, test different creators with small-budget activations to see who actually converts. One campaign stood out by turning UGC into brand momentum,” she said.
“A giveaway encouraged customers to share their experiences, leading to thousands of organic posts. EMV was calculated using: (Total Mentions x Average CPM) + (Engagements x Value per Interaction) = Earned Media Value.”
It depends on your brand’s goals:
For social media: Engagement-based EMV works best.
For PR and press coverage: AVE gives a solid estimate.
For influencer marketing: Use engagement + view-based EMV.
While EMV isn’t a perfect science, tracking it helps brands understand the real impact of organic buzz. Choose a formula that aligns with your strategy and tweak it as you gather more data.
Pro tip: HubSpot’s free Paid Media Template helps you track and organize media placements across channels like paid search, social media, TV, and more. Easily calculate metrics like CPC, CPM, CPA, and ROAS, while analyzing performance to see which channels deliver the best results for your business.
Let’s get practical and walk you through a made-up example of an EMV campaign from the very beginning.
Scenario: A marketing manager tasked to attract new gym visitors for an indoor rock climbing gym. They need to create a viral campaign that will be lifted by pros and newbies and local sports news for free.
Implementation: The gym hosts a special event where a 10-year-old climber completes a challenging route meant for pros. A spectator records the moment and posts it on Instagram and TikTok, tagging the climbing gym. The video gains:
The marketing manager takes it to local news and a national sports magazine. They agree to post the story for free, which triggers an avalanche of fitness bloggers picking up the story — all without the gym spending a dime on ads.
Here, we use the formula :
EMV = (Impressions × CPM) + (Engagements × CPE)
Where:
1. Impressions Value
(1,500,000÷1,000)×8=12,000
2. Engagement Value
(75,000+4,000+800)×0.40=31,120
3. Total Earned Media Value
12,000+31,120=43,120
This means that the final EMV accounts for $43,120 worth of exposure.
If the marketing manager chose paid ads to attract new leads and gain exposure, they would’ve needed a significant budget to reach the same audience.
And to be honest, I can hardly imagine the climbing gym investing over $43K in paid ads in one month.
Now that we know what EMV is and how to calculate it, let’s check out a few brands that really know how to make the most of it.
The marketing campaign for the Barbie movie, released in 2023, became a standout example of earned media success.
Warner Bros created an immersive and catchy campaign, including the “Barbiecore” aesthetic that dominated social media platforms (TikTok and Instagram especially).
The campaign sparked organic conversations, with influencers and fans sharing their own Barbie-inspired outfits, memes, and experiences. This led to an avalanche of free publicity across social media, news outlets, and pop culture discussions.
Why I like it: The campaign blended nostalgia with modern trends, encouraging UGC content that extended its reach far beyond paid ads. It shows how aligning your brand with cultural moments can create a massive earned media impact.
To follow up on the Barbie trend, I can’t skip mentioning Duolingo’s perfect timing with their owl mascot, who transformed into Margot Robbie. Duolingo made a splash with a pre-film ad inspired by Barbie and a presence at a movie premiere in LA:
It didn’t just turn out bold but resulted in tons of likes and comments, with some of the most popular media outlets and influencers making stitches of these videos, giving Duolingo even more exposure.
In fact, Duolingo’s TikTok has become a masterclass in viral content, consistently generating earned media. Their owl mascot, featured in funny and relatable videos, regularly racks up millions of views and shares.
Why I like it: Duolingo proves that even tech brands can humanize themselves through humor and relatability. And by jumping on trends at the right time, they get noticed by influencers and media.
Global Marketing Day, hosted by Semrush, is a 24-hour online marketing conference that brings together top experts from major brands like Google, TikTok, Pinterest, and Vogue Business.
The event streams live from studios in New York, London, and Dubai, offering 48 sessions on topics like SEO, branding, AI, and more.
Semrush generated social media buzz and UGC content throughout the event, earning media exposure across different platforms.
The results from the 2023 conference speak for themselves:
Why I like it: When you invite experts from different companies, you’re pretty much guaranteed a lot of shares from their teams and connections. A snowball effect — more shares, less effort. Word of mouth takes over.
Also, by inviting SMEs, Semrush shows they’re not just throwing an event, they’re solidifying their spot as a leader in digital marketing education.
Is it easier to get a mention when you pay? Yes. But is it more valuable? No.
Paid mentions can bring quick results or flop, but the real value lies in EMV. Every brand should aim for a long-term game — great content and smart promotion on their own end to make the media or an influencer notice them.
Get these things right, media attention comes naturally.
Monitor the value of organic mentions. Use AI to track brand mentions, and never forget to thank the media that featured you.
Build those relationships. Earn that attention, nurture it, and watch it compound.